One unanswered negative review sits at the top of your profile for as long as it takes another positive one to bury it.
The Core Rule
Never discuss clinical details publicly, even if the review is inaccurate.
A Simple Response Framework
Acknowledge the feedback, redirect the conversation offline, and stay calm without arguing in public.
Sample Response
Thank you for sharing this. We’re sorry your experience didn’t meet expectations. Please reach out to us directly so we can understand more and make this right.
Frequently Asked Questions
Can I delete a negative review? No, only flag ones that violate Google’s policies.
Does responding help SEO? Response rate is a tracked engagement signal in 2026.
